Welcome to argovisa.com. Please read these terms of service carefully before using the services offered by ARGO (“ARGO”, “us”, “we”). These terms (the “Agreement”) set forth the terms and conditions of our relationship and govern your use of the argovisa.com website (the “Site”) and the services, features, content, and applications offered by ARGO, which enable you to seek and obtain online advice and immigration interview preparatory and coaching services from United States “visa officers” as well as use automated artificial intelligence based software to assess strengths and weaknesses in your proposed visa application (collectively, the “Services”). By accessing argovisa.com, you agree to be bound by the terms of this Agreement, which also incorporate argovisa.com’s Privacy Policy.
The ARGO Site and Services
1. The Services allow you to search for and engage a third party former Consular Officer, Consular Fellow, or Consular Associate with the U.S. Department of State who has completed the U.S. Foreign Service Institute's Basic Consular Course (“Officer” or “Officers”) to seek advice directly from or ask questions directly to such Officers, specifically in and around the United States visa interview process.
2. The Services also allow you to utilize ARGO‘s automated cloud and artificial intelligence based video and data analytics software to assess and analyze strengths and weaknesses in your proposed visa application through the report generated by the software (the “Argo Visa Check-up”), which can be used standalone or combined with the Officer based interviews, and which involves the use of predictive artificial intelligence (with limited to no human involvement) in order to augment the your human decision-making in the visa application process.
3. An "Interview" in this Agreement means: i) a mock, trial, and practice interview, to be conducted by the Officer by and through the Services, and/or ii) the Argo Visa Check-up by and through the Services, in order to help assist the user prepare for the actual interview process in connection with such user’s proposed United States travel and/or immigration visa application(s).
4. You understand that ARGO is not a law firm and does not provide legal services and that no attorney client relationship is or will be created between you, Argo, and/or the Officers.
5. You understand that any information provided to you by any Officers and/or the Argo Visa Check-up is intended for general educational or informational purposes only and that any consultation with any Officer or any information provided by any Officer and/or the Argo Visa Check-up is not a substitute for the advice and counsel of a qualified immigration lawyer or related professional, nor is a guarantee of any immigration status, visa application approval, etc.
6. You understand that Officers and the Argo Visa Check-up provide insights and guidance solely on how you perform or may perform as a visa applicant through various parts of the visa application process and that neither ARGO nor the Officers have been engaged by you to provide any of the following: legal, technical, or other advice with regard to U.S. immigration laws, filing requirements, U.S. visa classes/categories, deadlines, or filings (collectively “Procedural and Legal Matters”). By way of example only, any guidance with regard to expiration of your passport or which form to bring to an Interview in connection with your particular visa application would be deemed Procedural and Legal Matters.
7. You understand that you should NOT rely on any information, materials, or guidance provided by any Officer and/or the Argo Visa Check-up concerning Procedural and Legal Matters and instead should always seek the advice and guidance of qualified immigration legal counsel in connection with Procedural and Legal Matters.
Fees and Payment
Service Fees. While ARGO makes a large amount of information available without cost, it charges fees for some of its services (“Service Fees”). All Service Fees will be set forth on the Site. USCIS and other agencies charge fees for the filing and processing of various government forms (“Government Fees”). Government Fees are separate from our Service Fees and you bear sole responsibility for paying and or remitting any such Government Fees directly to the applicable government agency.
Payment of Service Fees. “Payment of Service Fees. When you purchase services for which Service Fees apply, you will be required to provide ARGO with valid, up-to-date credit card or other payment information. You authorize ARGO to charge your credit card or other payment method for all Service Fees you incur at the time of purchase. You are responsible for maintaining up-to-date payment information. If we cannot charge you for Service Fees at the time of purchase because your payment information is incorrect or no longer valid, ARGO will have no obligation to provide the services associated with those Service Fees. By purchasing the services, you agree that you shall not issue any chargebacks to ARGO or to your credit card company, bank, or other form of payment (ie, Stripe, PayPal) for any reason related to the Services.
Cancellation and Refund Policy
Cancellations of any appointment with an Officer under this Agreement must be made at least 48 hours prior to the appointment to be eligible for a refund. Cancellations made with less than 48 hours but more than 2 hours prior to the appointment may be eligible for up to a 50% refund. Cancellations made less than 2 hours prior to the appointment will not be eligible for a refund. If you do not appear to a scheduled appointment with an Argo Officer, you will not be eligible for a refund. For a $40 rescheduling fee, you may reschedule your appointment if such request is made at least 2 hours prior to an appointment.
The ARGO Site and Officers
In order to participate in the Site or the Services as an Officer, you will be obligated to review and accept the ARGO Officer Agreement.
Any and all persons who use the Site and Services are bound by this Agreement and you understand that even if you are an Officer, this Agreement applies to you as well.
You understand that ARGO is not a law firm and does not provide legal services and that no attorney client relationship is or will be created between you, Argo, and/or the Officers.
Our Services includes submission forms through which you will provide certain biographical and other information related to your proposed immigration plans, immigration status, and other items related to your person as it pertains to immigration. Please do not send us, or attempt to send us, any confidential information in any other way.
The information provided by and through the Services is general in nature and does not apply to any particular situation, whether it be factual, legal, financial, immigration related, or otherwise. Although we strive to keep the content available through the Services relevant and useful, laws are often changing, and we cannot guarantee that all of the content is complete, accurate, or current. As such, you should not rely on any information on our Services, and should seek professional advice.
The Services are designed to assist you in completing United States Department of State (DOS) visa interviews. Neither ARGO nor the Services are affiliated with nor endorsed by DOS or any United States government agency.
The Relationship between You and Officers
You understand the Services enable you to: i) communicate with, and engage an Officer and you understand that any such Interview is a direct relationship between you and an Officer; and ii) use Argo Visa Check-up and you understand that any such Argo Visa Check-up Interview does not create a legal or other relationship between you and ARGO with regard to your visa application(s) including but not limited to any Procedural and Legal Matters.
ARGO is not a party to any Interview or any consulting relationship you might have with an Officer and/or Argo Visa Check-up, as it merely provides a technology service to facilitate the Interview.
You understand that Officers are neither employees nor agents nor representatives of ARGO.
You are solely responsible for every Interview occurring under your account.
You understand that while ARGO uses commercially reasonable efforts to ascertain the identity and credentialing of Officers, it cannot warrant or guarantee the qualifications, biography, resume, expertise, claims or background of any Officer or any opinion, response, advice, prediction, recommendation, information or other service provided by any Officer. In addition, ARGO cannot guarantee the successful outcome of any user visa application.
You understand that while ARGO will from time to time use reasonable efforts to update information posted on the Site and Services generally and in connection with the Officers, under no circumstances will ARGO be liable for any loss or damage caused by your reliance on any information, opinion, advice, or statement available on or through the Site or Services.
You understand that it is your duty to confirm or verify any information provided by any Officers and/or Argo Visa Check-up and that you bear the sole risk of relying on any such information.
You are solely responsible for all Submissions from your account. “Submissions” means anything that a user transmits to the Site in the course of using the Services, including initial information intake forms and surveys. You shall remain at all times solely responsible for the full functionality, accuracy, reliability, integrity, quality or validity of any statement or any other detail contained in the Submissions.
You understand that you are not to directly provide the Officer with any payment, credit card, or other payment information.
You are responsible for reviewing changes to this Agreement
This Agreement supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site and the Services, the content, products or services provided by or through the Site and the Services, and the subject matter of this Agreement.
This Agreement applies to all users of the Site and the Services, including Officers.
ARGO may make changes to this Agreement from time to time without specifically notifying you.
ARGO will post the latest Agreement on the Site, but it is up to you to review it before using the Site or Services.
If you continue to use the Site or Services after any of these changes, your continued use will mean that you have accepted any changes to the Agreement.
In addition, some services offered through the Site and the Services may be subject to additional terms and conditions specified by ARGO from time to time and your use of such services is subject to those additional terms and conditions, which are incorporated into this Agreement by this reference.
ARGO may edit or modify anything on the Site or Services without notice
ARGO is committed to delivering a positive user experience and you understand that ARGO reserves the right (but without undertaking any duty) to edit, monitor, review, delete, modify, or move any content or material provided or placed on or though the Site and the Services in its sole discretion, without notice and without undertaking any duty to do so.
You are responsible for accepting updated versions of the Site and Services
If ARGO provides updated versions of the Site and the Services and you do not accept these updated versions, you may not enjoy the most recent content, feature sets, and materials.
If you do not accept updated versions of the Site and Services, ARGO shall not bear any responsibility or liability for your decision.
Consent to Video and Electronic Communications
You consent to receive communications from ARGO electronically, and you agree that all agreements, notices, disclosures and other communications that ARGO provides to you electronically, via email, or on the Services, satisfy any legal requirement that such communications or agreements be in writing.
You consent to the use of and participation in video in order to conduct any Interviews by you and any Officers. ARGO bears no liability regarding the content of such video interviews.
What Laws and Rules You Are Responsible For Following
You must be eighteen (18) or older to use the ARGO Site or Services. You understand that the Site and the Services are intended solely for users who are eighteen (18) years of age or older. Any use of or access to the Site or the Services by anyone under eighteen (18) is unauthorized.
The Site and the Services are not intended for use by children, especially those under age thirteen (13).
You understand that you may not use the Site or the Services where such use is prohibited. You represent and warrant that you are eighteen (18) or older and that you agree to and to abide by all of the terms and conditions of this Agreement.
You promise not to use the Site or the Services for any purpose that is prohibited by this Agreement.
You are responsible for all of your activity in connection with the Site and the Services.
You shall abide by all applicable local, state, national and international laws and regulations and, if you represent a business, any advertising, marketing, privacy, or other self-regulatory code(s) applicable to you. You understand that you are entirely responsible for maintaining the confidentiality of your password and user name and any other security information related to your account.
You understand that you will be fully responsible for all activities that occur under your account, user name and/or password.
You agree not to allow someone who is not you to use your account, username or password at any time.
You agree to immediately notify Company of any unauthorized use of your password or your user name.
We strongly encourage you to change your password at least once a month and you understand that ARGO will not be liable for any loss that you incur as a result of someone else using your account or your password.
It is your responsibility to make sure this Agreement and your use of the Site and Services complies with all laws applicable to you
ARGO may terminate your use of the Site and/or Services without reason or notice to you
While ARGO respects its users, you agree that ARGO may terminate your membership or use of the Site and/or the Services and prohibit you from accessing the Site and/or the Services, for any reason, or no reason, and with or without notice.
You agree to comply with ARGO’s conduct policies when using the Site or Services
We do our best to keep the Site and the Services safe and operational, but we cannot guarantee it. We need your help to do that, which includes the following commitments:
ARGO is not responsible for what happens outside of the Site and Services, including on websites the Site or Services link to or advertise
Who Owns What and How You Can Use It
The copyright to all content the on the Site and Services is owned by the provider of that content, including but not limited to Officers
You may not use trademarks appearing on the Site or Services in an infringing manner
Unless you are an Officer and have registered with ARGO as an Officer and accepted ARGO’s Officer Terms and Conditions, You may use the ARGO Site and Services for limited, noncommercial purposes
You have the necessary rights to share content and materials should you choose to
Address: 631 South Main Street
City: Greenville
State: South Carolina
Postal Code: 29601
Country: USA
By Email: support@argovisa.com
By Phone: +1 864-887-0171
ARGO’s liability is limited
Disclaimer—For Educational Purposes Only, Not Substitute for Qualified Professional Advice
THE INFORMATION PROVIDED THROUGH THE SITE AND THE SERVICES IS PROVIDED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY, AND IS IN NO WAY INTENDED TO BE A SUBSTITUTE NOR REPLACEMENT FOR PROFESSIONAL LEGAL OR IMMIGRATION ADVICE OR GUIDANCE. ARGO IS NOT A LEGAL PRACTICE OR LAW FIRM AND IS NOT ENGAGED IN THE PRACTICE OF LAW AND IS NOT A GOVERNMENTAL AGENCY OR AFFILIATED IN ANY WAY WITH THE USCIS. NONE OF THE OFFICERS ARE PROVIDING LEGAL ADVICE AND ARE NOT ENGAGED IN THE PRACTICE OF LAW. IT IS STRONGLY RECOMMEND TO ALWAYS SEEK THE ADVICE OF A QUALIFIED AND LICENSED ATTORNEY IN CONNECTION WITH ANY AND ALL IMMIGRATION APPLICATIONS AND PROCESSES. IN ADDITION TO ALL OTHER LIMITATIONS AND DISCLAIMERS IN THIS AGREEMENT, ARGO AND ITS THIRD PARTY PROVIDERS, INCLUDING ANY OFFICERS, DISCLAIM ANY LIABILITY OR LOSS IN CONNECTION WITH THE CONTENT PROVIDED VIA THE SITE AND THE SERVICES.
YOU RELY ON OR ACT UPON THE ADVICE OF ANY OFFICERS, the ARGOBOT, OR OTHER USE OF THE SITE OR SERVICES SOLELY AT YOUR OWN RISK AND BY YOUR OWN ELECTION AND VOLITION. YOU BEAR SOLE RESPONSIBILITY AND LIABILITY FOR ANY ACTIONS OR OMISSIONS UNDERTAKEN BY YOU IN CONNECTION WITH ANY INFORMATION OR ADVICE PROVIDED BY ANY OFFICERS, ARGOBOT, OR OTHER USERS. ARGO DOES NOT GUARANTEE ANY VISA APPLICATIONS OR IMMIGRATION APPLICATIONS WILL BE GRANTED, SUCCESSFUL, OR OTHERWISE THAT ANY RESULTS OR OUTCOMES ARE GUARANTEED.
General Disclaimer and Limitation of Liability
WE TRY TO KEEP THE SITE AND SERVICES UP, BUG-FREE AND SAFE, BUT YOU USE THEM AT YOUR OWN RISK. THE INFORMATION FROM OR THROUGH THE SITE AND THE SERVICES IS PROVIDED “AS IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED. THE INFORMATION, SITE AND THE SERVICES MAY CONTAIN VIRUSES, BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. IN NO EVENT WILL ARGO OR ITS DIRECTORS, EMPLOYEES OR AGENTS HAVE ANY LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE, OR THE SITE. WE ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US THROUGH THE SITE/SERVICE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
ARGO’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SERVICE AND USE OF THE SITE, BUT IN NO CASE WILL OUR LIABILITY TO YOU EXCEED $50. YOU ACKNOWLEDGE THAT IF NO FEES ARE PAID TO US FOR THE SITE AND THE SERVICES, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM US, REGARDLESS OF THE CAUSE OF ACTION.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, IN PART: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”
You agree to indemnify ARGO
You agree to indemnify, defend, and hold harmless ARGO, its contractors, licensors, subsidiaries and affiliates and their respective partners, directors, officers, employees and agents from and against any and all claims and expenses, including any and all losses, costs, liabilities, and attorneys’ fees, arising out of or in connection with: (1) your use of the Site and Services, (2) any user Content, Third Party Content, Third Party Sites and any other content, (3) your violation of this Agreement, or of any law or the rights of any third party, and (4) your breach of this Agreement and/or any breach of your representations and warranties set forth herein.
You agree that South Carolina law applies to this Agreement
Subject to the arbitration clauses included below, if there is any dispute arising out of the Site and the Services, by using the Site, you expressly agree that any such dispute shall be governed by the laws of the State of South Carolina, USA, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the South Carolina, USA, for the resolution of any such dispute.
Your general representation and warranty
Other Terms
Class Action/Jury Trial Waiver
WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SERVICES FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND ARGO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.